Refund policy
Return & Warranty Policy
Return Policy
We accept returns within 30 days of delivery. Please read the terms carefully before initiating a return.
Return Eligibility
Returned items must be:
1. Unused and in original condition
2. With all tags attached
3. In the original shoebox and packaging
Return Shipping
1. Returns must be sent back to China.
2. For non-quality-related returns, the customer covers return shipping and arranges the shipment.
3. Any customs duties or import taxes will be deducted from the refund.
4. Original shipping fees are non-refundable.
Refunds
Refunds will be processed within 3 business days after we receive and inspect the returned item.
Applicable fees (return shipping, taxes, or non-refundable shipping) will be deducted before refund.
Exchange Policy
1. Customers arrange return shipping to China.
2. Once we receive and inspect the item, we will send a payment link for applicable taxes and reshipping fees.
3. After payment, the replacement will be shipped within 2 business days.
Warranty (Quality Issues)
If the shoes become unusable due to a manufacturing defect, we offer a replacement within 3 months from delivery.
Shipping Issues
If your parcel is significantly delayed or damaged, please contact us promptly.
If delivery fails due to customer reasons (e.g., wrong address, refusal, no pickup, or failure to contact us), we may not be able to provide a resolution.
How to Request After-Sales Support
Please provide:
1. Order number
2. Problem description
3. Photos/videos (for quality issues)
4. Tracking screenshot (for shipping issues)
We will respond within 1–3 business days.
Contact Us
For further after-sales inquiries, please contact us at tlssbrand@tlss.site